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Friday, October 30, 2009

~~Serving the Retirement home Residents Resaurant style. ~~~

~~~~~~~~~~No more tray line!

I did give you a sneak peak, didn't I. Well now it is up and running. Just as we are.

Complete with a turbo combination oven that we don't all know how to run. Sometimes one cook there and a manager in to help. There is one helper is all that are there in each serveries cramped quarters. Though opening week for a few days there were more than this as they took each day to learn how to plan this scheme all out.

At the end of September we had a sit down meeting/ training with Bill Lutz at how to classy waitress/ waitor the residence as they sit at the tables. One flat palms the dishes which I never did much as a waitress in the olden days. [ I should have]

They have two tray stands for the clean food arrival and dirty dish removal. A thing I never did before either.

The idea is that one suggests the necessary to them, so they will eat properly at the same time your seeming to give them choices.
They have the right to refuse healthy choices.

We began this with trial and error on the thursday following the training for the CNA's. There was very little training for the food service workers. It was truly an effort with trial and error.
We as food service workers take care of setting the tables and filling the room trays for those who elected to stay in the room area.
Plus for the special requests we may have to call down to the dining room for more food and special items.

Before supper started at five to five and under best conditions we were done dishing up trays by quarter to six. That was two floors. We served each patient on trays out of bussed up large food carts. About seven of these and one special care hot food cart. Three people behind a trayline and one cook who served and one other person who took everything up in the food carts. The third person on the end of the tray line was another cook that evening and had other chores.

Now with restaurant style dining, the residents wait for one of the tables and dine with others, by choice or no choice. The time lasts from five until seven. Each floor. [Some have learned they will have to wait longer to get the tray, if they have very unexpected special requests]

Some residents eat and stay longer than others. Some prefer this style treatment.

And others prefer to remain in their wing before the tv.

We were told that the resident's deviation from the basic choice menu, will last about three weeks, and then they will settle into the menu.

A lot just want Hamburger and fries which was not too frequent before.
[That's what I would want. ] And the deviation from fruit is usually ice cream in the evening.
Food service kitchen evening help stay about two hours longer than before just to finish and put the kitchen back to clean order. [Not overtime] It's a mess when they arrive because the morning help may not stay past check out time.

The head person[s] works day and night. Overtime pay.
Two people have left the kitchen payroll already. One did so by having a baby, Her water broke as she was beginning her shift at the serving area.!!...ahh maternity leave. { I might have to try that little scheme}
More on how it works in a bit.

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